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Genpact, one of the world’s leading professional services firms, has chosen the Sunshine Coast as the location for its Australian Global Centre of Excellence.

With clients across the world, including many Fortune 500 companies, Genpact fuses real-world expertise with innovation to make businesses work better.

Now Genpact is expanding its Australian presence to the Sunshine Coast, adding yet another global tech innovator to the region’s growing entrepreneurial ecosystem. The move is forecast to create an economic benefit upwards of $150 million.

Tim Graham, Genpact Australian delivery lead, said several key factors made the Sunshine Coast the location of choice.

“Firstly, the population of the area, secondly, access to talent. Thirdly was the ability to connect with local universities to build a pathway for career development, as well as the final thing being the infrastructure to support our future growth.” Mr Graham said.

Data and analytics, intelligent automation, cloud solutions, lean technology applications and risk mitigation are just some of the Data-Tech-AI solutions Genpact delivers.

Genpact employs more than 115,000 people in over 30 countries, driving growth for clients across banking, insurance, retail, hi-tech, manufacturing, consumer goods and health care.

The new Sunshine Coast headquarters is expected to employ approximately 250 Queenslanders over the next five years in areas such as finance, insurance, IT and administration.

Keys to success

Talent, communications and stability

Richard Morgan, managing director and country head of Genpact Australia New Zealand said that with marketplace dynamics changing, Genpact needed a regional delivery centre that ticked all the boxes.

“We looked at things such as transport, the availability of talent, communications and economic stability. Queensland came out on top and more specifically, the Sunshine Coast,” Mr Morgan said.

Genpact’s location choice is another boost for the Sunshine Coast’s growing financial and professional services sector, delivering more local jobs and flexibility for its employees.

Sunshine Coast Council supported Genpact in choosing the region by submitting a business case to assist in the location decision-making process. Council’s support also included connecting them with key regional industry bodies, commercial partners and major infrastructure providers.

Image: Aerial photograph of emerging Maroochydore City Centre

Fast-growing tech hub

Queensland’s Sunshine Coast Queensland is becoming recognised as a leading, fast-growing tech hub with all the ingredients required to support an innovative and thriving tech industry.

Sunshine Coast Council Mayor Mark Jamieson said the region continued to attract corporate investors who saw real economic growth prospects.

“I am pleased to welcome Genpact, our next globally listed, multinational public company into our region’s unique entrepreneurial ecosystem,” Mayor Jamieson said.

“Undertaking a competitive national site selection process and determining the Sunshine Coast is the best place in Australasia, going forward, speaks volumes to what we are creating within the region and the game-changing infrastructure that supports these opportunities – the Sunshine Coast International Broadband Cable, Maroochydore City Centre and Sunshine Coast Airport expansion to name a few.”

“We fully support Genpact’s vision to establish their Australian Global Centre of Excellence here and look forward to working with them to make that a reality.”

Tech capabilities combined with the region’s supportive business environment, accessibility to markets, infrastructure investment, highly-skilled workforce and idyllic lifestyle makes the Sunshine Coast a location of choice for world-leading tech businesses.

For a confidential discussion about the opportunities available on the Sunshine Coast, please contact Alex Lever-Shaw from Sunshine Coast Council’s Investment Attraction team on 0407 753 645 or email

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