Council & novel coronavirus (COVID-19)
  • Last updated:
  • 28 May 2020

Council is continuing to work closely with the Queensland and Australian governments to plan, prepare, respond and recover from the impacts of Coronavirus (COVID-19).

Council's priority is protecting the health and well-being of the community, our staff and customers. Council's response to the virus during the weeks and months ahead will continue to operate in accordance with the latest updates from lead agency, Queensland Health

Helping to slow the spread of the virus and reduce peak demand on health facilities is the key goal. You can download the COVIDSafe app, which will help slow the spread of the coronavirus (COVID-19) in our community. 

Stay informed

The best way to stay informed is to follow advice from a reliable source. Visit our COVID-19 key contacts webpage for links to government information and support agencies, as well as a selection of key support agencies.

Easing restrictions

The Queensland Government has released a Roadmap to easing restrictions (stage 1)

This roadmap outlines a staged approach to giving Queenslanders more freedom to travel, participate in more activities and attend more gatherings. You can also read the Queensland Government's FAQs about easing restrictions.

Council is working to reopen local facilities where it is safe and practical. We will provide updates as decisions about reopening are made. The current stage of conditions (maximum 10 people in some spaces) makes it impractical to open some facilities and reopening will occur in stages. Council Libraries reopen on Monday 25 May except Maleny Library undergoing refurbishment until June. 

Community safety is council’s priority as facilities reopen. Please remember to observe the 1.5 metres social distancing requirements and wash your hands regularly.

Council support programs

Council is providing a number of programs to support, nurture and inspire the community at this time. These include:

Topics of interest

The Sunshine Coast region will continue to mark its agricultural show holidays with public holidays, despite organisers of the Maleny Show and the Sunshine Coast Agricultural Show cancelling the events due to Coronavirus.

The gazetted public holiday dates are:

Friday 29 May 2020 – Caloundra (Maleny) Show Day

Friday 12 June 2020 – Sunshine Coast (Nambour) Show Day.

More information

Maleny Show

With the health, safety and wellbeing of our community a priority, and in line with Queensland Government easing of restrictions (stage 1), council advises the following current status of its facilities.

Council venues and community spaces

Easing of restrictions - stage 1 Current status 

Council Libraries
click & collect available    Online eLibrary

Open * with restrictions
*except Maleny Library
undergoing refurbishment until June

The Event Centre, Caloundra
Closed

Venue 114, Kawana

Closed 
Caloundra Regional Gallery Online Program
Closed 
Sunshine Coast Stadium

Open as Community Hub

Caloundra Indoor Stadium 
Closed 
Bankfoot House Heritage Precinct
Closed 
Rainforest Discovery Centre
at Mary Cairncross Scenic Reserve, Maleny 
Closed 

Arts and Ecology Centre at the
Maroochy Bushland Botanic Gardens, Tanawha 

Closed 
Maroochy Wetlands Sanctuary Visitor Centre
at the Maroochy Wetlands Sanctuary, Bli Bli
Closed 
Kawana Island Meeting Place, Kawana Island
Closed 
Bellvista Meeting Place, Bellvista 
Closed 
Queen Street Community Hall, Caloundra
Closed 
Kawana Community Hall, Buddina
Closed 
Beerwah Community Hall, Beerwah
Closed 

 Aquatic centres and community pools

Easing of restrictions - stage 1
Current status 
Beerwah Aquatic Centre Closed  
Buderim Aquatic Centre
Closed
Caloundra Aquatic Centre
Closed

Coolum-Peregian Aquatic Centre

Closed 
Cotton Tree Aquatic Centre
Closed 
Eumundi Aquatic Centre
Closed 
Kawana Aquatic Centre
Closed 
Nambour Aquatic Centre
Closed 
Palmwoods Aquatic Centre
Closed

Kings Beach Ocean Pool

Closed 
Conondale Pool
Closed 
Kenilworth Pool
Closed 
Maleny Pool
Closed 
Mooloolah  District Swimming Pool
Closed 

Holiday parks 

The following holiday parks are closed to holiday-makers following a directive by the Federal Government. Only essential travellers will be accepted into council’s holiday parks until further notice. 

  • Dicky Beach
  • Mooloolaba Beach
  • Maroochydore Beach
  • Cotton Tree
  • Mudjimba Beach
  • Coolum Beach

Guests who are travelling for essential, compassionate, or in-transit purposes may still be permitted to stay. Permanent residents at the parks are also able to stay in their place of residence.  

Beaches

Surf Life Saving Queensland advised that all beach patrols and lifeguard services across Queensland has reverted to a surveillance service from Saturday, 28 March 2020. The red and yellow flags will not be on the beach to mark the designated swimming area.

If you are visiting the beach, ensure you are staying 1.5 metres from others. Please read the blackboards and signage at beach access points and speak with a lifeguard before going into the water to confirm where it is safe to swim. Information regarding Surf Life Saving Queensland changes can be found on the by visiting the Surf Life Saving Queensland website.

All beach carparks are open. Boat ramps and pontoons are also open.

Council parks 

Playgrounds, exercise equipment and skate parks open

From Saturday 16 May 2020, all playgrounds, exercise equipment /fitness stations and skate parks across the Sunshine Coast have reopened. In line with social distancing requirements, there is a maximum of 10 people able to use a facility at any one time. Dog parks and off-leash areas are also open.

While council has increased cleaning of many facilities, COVID-19 hygiene is everyone's responsibility. Residents are reminded to wash their hands regularly and observe the 1.5 metres social distancing requirements when using public spaces.

Personal Training/Bootcamps

Personal trainers are able to hold sessions for up to 10 people (including the trainer) on council land as long as they can have an existing Low impact/Commercial use permit and can demonstrate COVIDsafe practices. For more details visit Community Land Permits.

Public Barbeques 

In the interests of the health and well being of our residents, free public barbecues in council parks remain closed off at this time as they can provide an opportunity for people to congregate at unsafe distances. 

Waterfalls 

  • Gardners Falls in Maleny and the access road/carpark in Obi Lane, remains closed 
  • Buderim Forest Park swimming hole remains closed  

National parks

All national park and forest day use areas and walking tracks are open with the exception of some popular rock pool destinations. For details about Queensland Government national parks, conservation parks, resource reserves, state forests and recreation areas visit the Queensland Parks website.

Recycle markets and rubbish tips

Council’s recycle markets at the following locations are closed until further notice. 

  • Buderim Resource Recovery Centre
  • Caloundra Resource Recovery Centre
  • Beerwah Resource Recovery Centre
  • Witta Resource Recovery Centre

All rubbish tips are open for business however, only cashless transactions are being accepted. Free coarse mulch and sales of fine mulch and crushed concrete sales continue, subject to available. Check availability before visiting. 

Aquatic centres and community pools Current status 
Beerwah Aquatic Centre Closed  
Buderim Aquatic Centre
Closed
Caloundra Aquatic Centre
Closed

Coolum-Peregian Aquatic Centre

Closed 
Cotton Tree Aquatic Centre
Closed 
Eumundi Aquatic Centre
Closed 
Kawana Aquatic Centre
Closed 
Nambour Aquatic Centre
Closed 
Palmwoods Aquatic Centre
Closed

Kings Beach Ocean Pool

Closed 
Conondale Pool
Closed 
Kenilworth Pool
Closed 
Maleny Pool
Closed 
Mooloolah and District Swimming Pool
Closed 

Aquatic centres and community pools Current status 
Beerwah Aquatic Centre Closed  
Buderim Aquatic Centre
Closed
Caloundra Aquatic Centre
Closed

Coolum-Peregian Aquatic Centre

Closed 
Cotton Tree Aquatic Centre
Closed 
Eumundi Aquatic Centre
Closed 
Kawana Aquatic Centre
Closed 
Nambour Aquatic Centre
Closed 
Palmwoods Aquatic Centre
Closed

Kings Beach Ocean Pool

Closed 
Conondale Pool
Closed 
Kenilworth Pool
Closed 
Maleny Pool
Closed 
Mooloolah and District Swimming Pool
Closed 

Aquatic centres and community pools Current status 
Beerwah Aquatic Centre Closed  
Buderim Aquatic Centre
Closed
Caloundra Aquatic Centre
Closed

Coolum-Peregian Aquatic Centre

Closed 
Cotton Tree Aquatic Centre
Closed 
Eumundi Aquatic Centre
Closed 
Kawana Aquatic Centre
Closed 
Nambour Aquatic Centre
Closed 
Palmwoods Aquatic Centre
Closed

Kings Beach Ocean Pool

Closed 
Conondale Pool
Closed 
Kenilworth Pool
Closed 
Maleny Pool
Closed 
Mooloolah and District Swimming Pool
Closed 



Events across the Sunshine Coast have been impacted by the COVID-19 outbreak. 

Council events and events held at council venues

Mass gatherings of more than 500 people were cancelled as at Monday 16 March 2020.

Council will continue to follow the advice of the Australian Government and Queensland Health for its own events. Council is working with event organisers. We encourage you to follow and put in place risk mitigation measures as directed by the Australian Government and Queensland Health. Help is available to re-schedule events and event permits to a future date.

Council programs

Council is providing a number of programs to support the community at this time. These include:

#CovidKindness

At times like this, it’s essential we support one another and show compassion to those who need it, neighbour to neighbour, street to street. Council's CovidKindness program provides our community with valuable resources to support you during these challenging times.

Stay, Connect, Create

Council's Stay, Connect, Create program aims to help keep our community informed, inspired and entertained during COVID-19.  Here you'll find a variety of online resources including: workshops, activities for kids, virtual tours and more.

Lift Project

Council has partnered with Lift Lifestyle Medicine to offer The Lift Project Sunshine Coast at no cost to all Sunshine Coast residents.

B-Well & Prosper

The B-Well & Prosper program offers access to business and well-being resources to small business owners and their employees.




Event permits

To support businesses during the COVID-19 restrictions, council has decided to waive application fees for:

  • weddings
  • temporary entertainment events, and
  • commercial use permits.

Non-council events

Event organisers must follow the recommendations from the Australian Government and Queensland Health. Ticket holders should contact event organisers directly for any queries related to non-council organised events. 

Our Community Development team have put together a range of COVID-19 information and guides to help the whole community Stay Informed 

  • Community groups
  • Individuals and families
  • Children and home education
  • Housing, food and financial support
  • Culturally and Linguistically Diverse people
  • International students

Our programs aim to keep you well and nurture a more connected and supportive neighbourhood include:

Explore resources, ideas and information for a strong community At Home In My Neighbourhood 
Share more #CovidKindness with Tell us your neighbourly stories
Join a 10 week free online wellbeing program  The Lift Project Sunshine Coast
Connect with local organisations working in the region Community Groups Directory
Settle into the Sunshine Coast with information and translation services Multicultural Welcome Hub 

Federal, state and local governments are all providing support for small businesses who are affected by novel coronavirus. Business owners can find business support information about available opitons.

Professional advice support program 

Council has spoken to many businesses that have reported confusion, anxiety and uncertainty surrounding their business due to:

  • overload of information
  • multiple economic stimulus packages
  • increasing business and social distancing restrictions.

As a result, council has put together a Professional Advice Support Program.

Council's Sport and Recreation team has put together a range of information and resources for community sporting club and the active recreation industry. The aim is to assist clubs and volunteers stay well informed of changes and plan a way forward. Visit Sport & Recreation Covid-19 support page.

Other organisations are also providing support to the sector:

Qld Sport and Recreation

Sport Australia (SportAUS)

Fitness Australia

Active Queenslanders Industry Alliance


Council's Development Information counters and Customer Contact counters are temporarily closed. No meetings are currently held at council offices.

If you have a development, building or plumbing enquiry, you can contact Development Services from home online

Development advice services are available via:

We encourage you to lodge applications and correspondence online. You can make an appointment to lodge survey plans for endorsement. Or take advantage of our convenient online services 24/7, including:

On-site inspections for development, building and plumbing matters will continue in accordance with social distancing requirements.

Stay connected with Development Services.

In response to the unique situation COVID-19 has presented us, council is adapting its approach to grants and funding to meet changing community needs and has announced new grants, COVID-19 Community Response Grants, and has expanded Emergency Grants program.

More details:

Many organisations offer grants, aside from council, including government departments, corporations, foundations and trusts. To learn more and access the free Sunshine Coast Funding Finder check out council's other funding opportunities webpage.

Rates

Council is reassuring ratepayers that we are not charging interest on overdue accounts up to 30 June. The 2020/21 budget process will determine arrangements that apply from 1 July 2020.

We are assisting ratepayers having financial difficulties with flexible payment arrangements for outstanding rates. Please contact council if you are having difficulty paying your rates by email to rates@sunshinecoast.qld.gov.au. We are here to help you.

Parking meters in Caloundra and Birtinya 

Council has turned off all on-street parking meters in Birtinya and Caloundra until at least June 30, 2020. Parking time limits will still apply to encourage turnover to maximise parking availability.

Resource recovery centres (rubbish tips)  fees

Council’s resource recovery centres will accept cashless (card only) payments only from Monday 6 April 2020.

If you need to visit council’s waste facilities, we ask you to use tap-and-pay (PayWave) to make your payment.

The resource recovery centres remain open. Household rubbish collection will continue as usual until further notice. Our resource recovery centres are currently experiencing high numbers of customer visits and longer wait times. This is due to people spending more time at home doing home and garden maintenance. The move to cashless payments should reduce the risk of passing on infection via cash handling. 

Council encourages you to use general waste bins as much as possible to dispose of general waste.



Council’s customer service counters and reception desks are closed until further notice.

Appointments will be available for residents who need to meet with council’s customer service officers and can be requested via telephone or an online form.

Phone and online contact options – customer service centres 

Chat online

Chat service is available between 8.00am to 4.30pm Monday to Friday (excluding public holidays).

Click the blue chat bubble in the bottom right corner on the Contact Council webpage.

Call-back service

Council's Call-back service is available from Monday to Friday, 8.30am to 4.30pm. 

Please do not use call-back for urgent or hazardous situations or outside of business hours. Telephone 5475 7272 in these instances. View the call back wait times.

Online forms
Complete a form online form to request a service, request a bin repair or replacement, change your address, change animal registration details, provide feedback or request general information.
Email
 mail@sunshinecoast.qld.gov.au
MyCouncil
 Register with  MyCouncil to view property details, rates notices, animal details, submit online requests, update details and make payments. Businesses can also register to get access to a business dashboard showing their property and applications.
Hearing impaired
Phone via the National Relay Service on 133 677 or use Web Chat.
Speech impaired
Phone via the National Relay Service on 1300 555 727 or use Web Chat.
Non-English speaking background
 Phone via the Translating and Interpreting Service on 131 450.
After hours emergencies
 The after hours emergency call centre will continue to operate via the customer service number 5475 7272.
Cemetery services 
Contact Cemetery services by telephone on (07) 5459 2300 prior to visiting in person.
Planning, plumbing and building
Enquiries can be made during business hours, Monday to Friday 8.30am to5.00pm, by phoning 5475 PLAN (7526).

You can also contact council via post or fax:

  • Locked Bag 72, Sunshine Coast Mail Centre, QLD 4560

  • Fax: (07) 5475 7277

View more contact details

Stay up to date with all the latest council news on COVID-19.


Read council's letter of thanks to our volunteers[147KB].