- Last updated:
- 27 Mar 2020
Keep your customers up to date
You might be closing, working from home, have new hours, or offer different services, so make sure you keep your customers up to date with any changes so they can still shop with you or use your services.
Update changes to business hours, business profile, phone numbers, business model/ description and any other adjustments. You can share more detailed and timely updates through social and website posts, email or text. We have also created some take-away delivery and now online posters as well as car park signage to help you keep your customers in the know - let us know if you want to take part in our funded print run, or download and print yourself.
We have gathered more information to help you stay informed and to save you time, such as Small Business Western Australia's top 6 tips to prepare your business. Read more helpful tips below.
- Learn about COVID-19 and Australian workplace laws.
- Employer and business obligations - find out how to meet your employer and business obligations and isolation requirements if you're affected by the coronavirus and understanding your privacy obligations to your staff.
- Standing down staff, payment in self-isolation, isolation leave, hours reduction and more - the Fair Work Ombudsman answers your questions from the Australian Small Business and Family Enterprise Ombudsman.
- Supporting apprentices and trainees - if you employ an apprentice or trainee you may be eligible for a wage subsidy of 50 per cent of their wage paid from 1 January to 30 September 2020. You can register for the subsidy from early April 2020.
- Super guarantee payments - as an employer, you still need to meet your super obligations for your employees. For assistance, contact the ATO.
- Legal advice - ClaytonUtz has compiled a briefing document covering workplace law, healthcare and safety, privacy, contractual compliance, insurance, tax and finance.
- Employee rights, entitlement and pay - Keep on top of your responsibilities and ensure your staff know where they can find any information they might want.
Worker transition scheme and rapid response provides information and support services to workers who may find themselves without work as a result of business closures or redundancy programs.
- MyGov support - Information and services to help you if you’re affected by coronavirus.
- Job seeker support - payment and services to support people seeking work. Casuals - Coronavirus supplement of $550 a fortnight for the next six months, on top of other benefits, such as JobSeeker Payment.
- Isolation requirements - Make sure you and your staff know what is required.
- Workplace health and safety requirements - As an employer, you're required to ensure the health and safety of your workers, so read up on the latest advice. Safe Work Australia provides advice on work health and safety requirements in your workplace, including designing flexible work arrangements, safe telecommuting, ergonomic guide to computer-based workstations, and avoiding the risks of working alone. Work Safe Queensland provides additional workplace risk management information and advice.
- ComCare has created a great page with everything you need to be aware of during the pandemic. Make sure you and your staff check it out.
- Mentoring - Business Queensland has a range of resources and support services are available for impacted businesses who feel they need additional mentoring or assistance.
- Managing your business through forced closure, critical IT actions, supply chains - BDO has a suite of information to help you respond to COVID-19.
- Financial - Westpac is offering general financial and business advice to help deal with the impacts of the virus. You do not have to be a Westpac customer to access the service, but any business already banking with Westpac may find additional services available. Email: email@example.com.
- Accountant - For an accountant’s advice on how you can protect your small business from coronavirus head to MYOB.com
- HR support - FCB Group is offering 15-minute complementary HR advice sessions for challenges associated with staffing decisions related to COVID-19. Call the hotline on (02) 9083 0033.
- Tax relief - if you are experiencing difficulties with tax obligations because of COVID-19, you can phone the Australian Taxation Office Emergency Support Infoline on 1800 806 218 for help tailored to your circumstances or email COVID-19Taxissues@ato.gov.au Remember that on March 27, AUSkey and the Manage ABN Connections login credentials will retire. This means anyone who uses the Australian Taxation Office's (ATO) Business Portal or a range of other government online services will need to setup and use myGovID so make sure that is up to date so you can access further support.
- Insurance advice - Gallagher are offering complimentary general advice on risks affecting industry and how to obtain suitable insurance cover. Call the advice line on (07) 3002 3051.
- Payment and Service Finder - helps employers understand what they are eligible for and how they can claim online.
- Free webinars - Take part in the many free webinars being offered, including the Surviving Current Economic Challenges webinar by the Office of the Qld Chief Entrepreneur.
- Power bill relief - our business may be eligible for a $500 rebate off energy bills if you consume less than 100,000kWh. This will be automatically applied on your business electricity bills.
- Crisis planning - PWC offers some tips for responding to business impacts, such as crisis planning, effective communication, workforce planning and supply chain.
- Crisis marketing support - tourism tribe offers free disaster recovery marketing resources to help businesses through difficult times, including templates, online videos, articles and strategies.
Australia has stopped non-residents and citizens from entering Australia. All those residents and citizens that do enter Australia must self-isolate in quarantine for 14 days. Some states and territories are following suit with their borders and the Federal Government has asked people to stop all non-essential domestic and international travel.
If you need to travel for work, make sure have the right travel advice and know how to protect yourself and others if you're affected by the COVID-19.