Preparing your business against coronavirus
  • Last updated:
  • 27 Mar 2020

Keep your customers up to date

You might be closing, working from home, have new hours, or offer different services, so make sure you keep your customers up to date with any changes so they can still shop with you or use your services.

Update changes to business hours​, business profile, phone numbers, business model/ description and any other adjustments. You can share more detailed and timely updates through social and website posts, email or text. We have also created some take-away delivery[28KB] and now online[32KB] posters as well as car park signage to help you keep your customers in the know - let us know if you want to take part in our funded print run, or download and print yourself.

We have gathered more information to help you stay informed and to save you time, such as Small Business Western Australia's top 6 tips to prepare your business. Read more helpful tips below.

  • Employee rights, entitlement and pay - Keep on top of your responsibilities and ensure your staff know where they can find any information they might want.
    Worker transition scheme and rapid response provides information and support services to workers who may find themselves without work as a result of business closures or redundancy programs.
  • MyGov support - Information and services to help you if you’re affected by coronavirus.
  • Job seeker support - payment and services to support people seeking work. Casuals - Coronavirus supplement of $550 a fortnight for the next six months, on top of other benefits, such as JobSeeker Payment.

  • Mentoring - Business Queensland has a range of resources and support services are available for impacted businesses who feel they need additional mentoring or assistance.
  • Managing your business through forced closure, critical IT actions, supply chainsBDO has a suite of information to help you respond to COVID-19.
  • FinancialWestpac is offering general financial and business advice to help deal with the impacts of the virus. You do not have to be a Westpac customer to access the service, but any business already banking with Westpac may find additional services available. Email:
  • Accountant - For an accountant’s advice on how you can protect your small business from coronavirus head to
  • HR support - FCB Group is offering 15-minute complementary HR advice sessions for challenges associated with staffing decisions related to COVID-19. Call the hotline on (02) 9083 0033.
  • Tax relief - if you are experiencing difficulties with tax obligations because of COVID-19, you can phone the Australian Taxation Office Emergency Support Infoline on 1800 806 218 for help tailored to your circumstances or email Remember that on March 27, AUSkey and the Manage ABN Connections login credentials will retire. This means anyone who uses the Australian Taxation Office's (ATO) Business Portal or a range of other government online services will need to setup and use myGovID so make sure that is up to date so you can access further support.
  • Insurance advice - Gallagher are offering complimentary general advice on risks affecting industry and how to obtain suitable insurance cover. Call the advice line on (07) 3002 3051.
  • Payment and Service Finder - helps employers understand what they are eligible for and how they can claim online.
  • Free webinars - Take part in the many free webinars being offered, including the Surviving Current Economic Challenges webinar by the Office of the Qld Chief Entrepreneur.
  • Power bill relief - our business may be eligible for a $500 rebate off energy bills if you consume less than 100,000kWh. This will be automatically applied on your business electricity bills.

  • Crisis planning - PWC offers some tips for responding to business impacts, such as crisis planning, effective communication, workforce planning and supply chain.
  • Crisis marketing support - tourism tribe offers free disaster recovery marketing resources to help businesses through difficult times, including templates, online videos, articles and strategies.

Australia has stopped non-residents and citizens from entering Australia. All those residents and citizens that do enter Australia must self-isolate in quarantine for 14 days. Some states and territories are following suit with their borders and the Federal Government has asked people to stop all non-essential domestic and international travel.

If you need to travel for work, make sure have the right travel advice and know how to protect yourself and others if you're affected by the COVID-19.

Check Smart Traveller prior to travelling. The ACCC also has advice related to event and travel cancellations.